Privacy Policy
At Lavendel Limited trading as Lavendel, we respect your privacy. This policy explains how we handle your personal data on our website (www.lavendel.co.uk). We collect data like names, contact details, and kitchen preferences to provide services, respond to enquiries, and enhance your experience. We share data only with trusted partners (e.g., Winner, Beckermann, Cosentino) to fulfil requests, using secure measures like encryption. You can access, correct, or delete your data, contact us to exercise your rights. For details, read below.
- Introduction
1.1 This Privacy Policy outlines how Lavendel Limited trading as Lavendel (“we”, “our”, “us”) collects, processes, stores, and shares personal data on our website, in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Data (Use and Access) Act 2025.
We are the data controller, ensuring compliance with UK data protection laws. - Who We Are
2.1 Lavendel Limited trading as Lavendel.
243 Elgin Avenue, London, W9 1NJ, United Kingdom
Tel: 0207 362 2975
Email: enquiries@lavendel.co.uk
Data Protection Officer: Mr Mansour Shahrokh
Email: enquiries@lavendel.co.uk - What Personal Data We Collect
We collect only necessary data for specific purposes:
3.1 General Enquiries and Services
Data: Name, email, postal address, phone number, kitchen preferences, design specifications, IP address, browser/device details.
Purpose: Respond to enquiries, provide services, and personalise experiences.
Lawful Basis: Recognised Legitimate Interests (enquiries) or consent.
Retention: 12 months post-last contact, unless legally required.
3.2 Device and Usage Information
Data: IP address (temporary), browser type/version, operating system, pages visited, date/time, referring website.
Purpose: Security, performance, analytics.
Lawful Basis: Recognised Legitimate Interests (security, analytics) per DUAA 2025.
Retention: 3 months, unless required for legal/analytical purposes.
3.3 Kitchen Planning Tools
Data: Uploaded/created layouts, settings, preferences.
Purpose: Provide design tools, save settings.
Lawful Basis: Contract performance.
Retention: Duration of customer relationship, plus 6 years for legal purposes.
3.4 Appointments, Home Visits, Brochure Requests
Data: Title, name, contact details, address, preferred dates, location, metadata (IP, timestamp).
Purpose: Fulfil requests.
Lawful Basis: Contract performance or consent.
Retention: 12 months post-completion, unless engagement continues.
3.5 Sensitive Personal Data
Data: Accessibility needs (if provided).
Purpose: Meet specific requirements.
Lawful Basis: Explicit consent.
Retention: Duration of specified purpose. - Data Sharing
4.1 Trusted Service Providers
We share data with:
Winner Design Software: Kitchen planning tools (Winner’s Privacy Policy).
Beckermann, Cosentino: Product/design fulfilment.
Google Analytics: Website performance tracking (Google’s Privacy Policy).
Processors are bound by UK GDPR-compliant contracts ensuring confidentiality.
4.2 Legal Requirements
We may share data to comply with laws, enforce agreements, or protect rights (e.g., fraud prevention).
4.3 Joint Controllership
We may jointly control data with our suppliers for specific services. Contact us for related requests. - International Data Transfers
Data stays within the UK/EEA unless:
The destination has a UK adequacy decision, or
Safeguards like Standard Contractual Clauses (SCCs) are used (e.g., Winner’s EEA processing under SCCs). - Your Rights
Under UK GDPR, you can:
Access, correct, or erase your data (subject to legal obligations).
Restrict or object to processing (e.g., marketing).
Request data portability.
Avoid solely automated decisions with significant effects.
Exercise Rights: Email enquiries@lavendel.co.uk or write to 243 Elgin Avenue, London, W9 1NJ. We respond within 30 days, extendable by 2 months for complex requests, per DUAA 2025. - Complaints
Contact our Data Protection Officer or the ICO:
Website: https://ico.org.uk/concerns
Tel: 0303 123 1113 - Consent Withdrawal
Withdraw consent via enquiries@lavendel.co.uk or www.lavendel.co.uk/preferences. This won’t affect prior processing but may limit services. - Marketing Preferences
Opt out via email unsubscribe links or enquiries@lavendel.co.uk. - Data Security
We use:
Encryption in transit and at rest.
Firewalls, intrusion detection.
Secure servers, restricted access.
Breaches are reported to the ICO and affected users within 72 hours, per UK GDPR/PECR. - Children’s Data
We do not knowingly collect data from under-16s. Such data is deleted immediately if detected. - Cookies
Cookies enhance your experience. See our Cookie Policy at www.lavendel.co.uk/cookie-policy or manage settings at www.lavendel.co.uk/cookie-settings.
Effective Date: 21 August 2025
Last Updated: 21 August 2025